Shipping policy

 

Shipping & Returns Policy

 


Effective Date: 01/05/2025


At NovaNour and Michelle Enes Clinic LLC (“Company,” “we,” “our”), we are committed to processing and delivering your orders efficiently and transparently. By placing an order, you agree to the following Shipping & Returns Policy:

 

 

 

1. Order Processing

 

 

  • Orders are typically processed within 3 business days after payment is confirmed.

  • Processing times may vary during high-volume periods, holidays, or due to product availability.

 

 

 

 

2. Shipping & Delivery

 

 

  • We ship using reputable carriers. Once shipped, tracking information will be provided.

  • Delivery times are estimates only. We are not responsible for delays caused by carriers, customs, or events beyond our control.

  • Risk of loss and title pass to the customer upon delivery to the carrier.

 

 

 

 

3. No Returns / No Refunds

 

 

  • All sales are final.

  • Due to the nature of our products, we do not accept returns, exchanges, or refunds under any circumstances.

  • Orders placed in error, change of mind, or misuse of products are not eligible for refund.

 

 

 

 

4. Damaged or Lost Shipments

 

 

  • If your package is lost or arrives damaged, you must contact the shipping carrier directly to file a claim.

  • We are not responsible for damage, loss, or theft occurring after the package leaves our facility.

 

 

 

 

5. Customs & International Orders

 

 

  • International customers are responsible for compliance with local laws and regulations regarding product import.

  • Any duties, taxes, or customs fees are the sole responsibility of the customer.

  • If a package is held, refused, or destroyed by customs, no refunds or replacements will be issued.

 

 

 

 

6. Chargebacks & Payment Disputes

 

 

  • By purchasing, you agree not to initiate chargebacks or payment disputes for reasons covered in this policy.

  • In the event of a chargeback, we reserve the right to provide all supporting evidence (including acceptance of Terms & Conditions) to the payment processor and pursue collection if necessary.

 

 

 

 

7. Acceptance of Policy

 


By completing your purchase through our website, checkout, or payment links, you acknowledge and accept this Shipping & Returns Policy.